Terms And Conditions
All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to M/s. Sri Balaji Tours & Travels
Payments:
For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid either before your departure from your country or upon arrival in INDIA but definitely before the commencement of the services. Management personnels hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.
Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.
Mode of Payment: Overseas advance payment can be made through Wire Transfer to our bank.
Booking Policy:
Booking for the tour package will be done upon payment of 50% of the total tour package charges in advance at the time of booking.
Full and final payment must be made at least 30 days before the journey date by mode of cash/ cheque/ demand draft, otherwise, the booking shall be canceled by the tour authority.
Payment will be deemed to be made upon the encashment of the cheque.
Booking means that the tourists have acknowledged and accepted all the terms and conditions of Sri Balaji Tours & Travels.
Cancellation Policy:
In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing.
Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows:
Cancellation charge of rupees 5000 per person is applicable any time after the
booking is confirmed.
No refund, if cancellation received less than 15 days before arrival.
50% of the total package amount is applicable, if cancellation received between 15 -
20 days before arrival.
25% of the total package amount is applicable, if cancellation received between 21 -
30 days before arrival.
During COVID reschedule will be on sole discretion of the management and it will be
decided on case to case basis. However, Sri Balaji Tours & Travels will certainly try to
reschedule without any extra charges.
In case of unforeseen weather conditions or government restrictions, certain
activities may be cancelled and in such cases the operator will try his best to provide an alternate feasible activity. However no refund will be provided for the same.
Note: Written cancellation will accept on all working days, except Sunday, Any cancellation sent on Sunday's will be considered on next working day (Monday).
SOME CANCELLATION AND REFUND POLICIES ARE OUT OF OUR TENDER:
Refund for hotel payment will follow the hotel’s cancellation policy.
Train tickets cancellations will follow the Railway’s policy.
Flight tickets cancellations will follow the airlines company policy.
Cruise tickets cancellations will follow the cruise line company policy.
Wildlife Safaris cancellation:
All the wildlife safaris booked into any of Indian Wildlife National Park/Sanctuaries are non refundable. Even date change request will be considered as cancellation and no payment will be refunded/ adjusted against it.
Our Liabilities & Limitations:
Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.
Sri Balaji Tours & Travels act only in the capacity of agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by them.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or while on the trail. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort & general well being.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines. All hotel bookings are based on usual check in and check out time of the hotels until unless indicated in the itinerary.
We shall not be responsible for any delays & alterations in the programme or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of machinery or equipment's, breakdown of transport, weather, sickness, landslides, political closures or any untoward incidents.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in connection with any accommodation, transportation or other services, resulting – directly or indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or custom department regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their home country. All baggage's & personal property/s at all times are at the client's risk.
Please Note :We will not be responsible for any costs arising out of unforeseen circumstances like landslides, road blocks, bad weather, etc.
